General Support

SmartBox is a device just like your phone, laptop etc. Within the device, we run specific applications, applications are what is known as APK. Just like any application, there are times where the application (brain) is filled up or starting to run slowly, how to clear the application to your requirements:

NOTE.

Clearing Cache VS Clearing Storage/Data is very different, read below to find out what is suited for you, if in doubt, Clearing Data is a full APP reset

As you use applications they start storing files to reference later. These files are stored in an app "cache."

For instance: When you're using a web browser, it'll save images you've seen so that they don't have to be downloaded every single time the app needs them. This cache saves you time and data.

But maybe you want to clear an app's cached data, either to regain some used space or to try to fix a misbehaving app. This method is how you can do it.

Step 1. Click on Device Settings,

Step 2. Click on Apps

Step 3. Click on Application of Choice (SmartElite, Emby, Kodi etc)

Step 4. Click on Clear Cache

Important:

The next time you use the app, it will download everything it needs from the internet like it did the first time you used it. Clearing cached data does not clear other data like logins or saved games. This often fixes things, especially when an app pulls its content from a website that is always changing and adding more content.

If you want to clear the storage completely, repeat these steps, and choose the Clear storage/Data button in the final step. Warning: This will remove all of the app's data, including usernames and passwords, etc.

Step 1. Click on Device Settings,

Step 2. Click on Apps

Step 3. Click on Application of Choice (SmartElite, Emby, Kodi etc)

Step 4. Click on Clear Storage/Data

By doing the 'Clearing Storage/Data' this means, whatever application you have decided to Clear Data off, you will have to re-open and provide your details to access it again