General Support

ELITEFLIX MASTER 2024 (V1 & V3)

in General Support

What Happened?

Monday 30th, 2024 at round 6pm our EliteFlix started experiencing stability issues, the system is hosted overseas at a Datacenter, unfortunately the entire datacenter system and infrastructure was affected including our own system, it was notified to our team that the Datacenter was going out of business!

This resulted in our system being unstable i.e. downtime, reboots, system crashing with zero response from the datacenter team at such a short notice.

SmartBox is a device just like your phone, laptop etc. Within the device, we run specific applications, applications are what is known as APK. Just like any application, there are times where the application (brain) is filled up or starting to run slowly, how to clear the application to your requirements:

NOTE.

Clearing Cache VS Clearing Storage/Data is very different, read below to find out what is suited for you, if in doubt, Clearing Data is a full APP reset

Why Does It Happen?

We use Emby (application) to run our service called EliteFlix, sometimes when the Emby App developers decide to make changes to improve for the future + Audio Quality of Content is always improving for the future so we need to adapt to the requirements.

Solution:

Step 1. Open EliteFlix

Step 2. Click on Settings (top right)

What Happened?

Friday 24th September, at round 6pm our EliteFlix system went down, the system is hosted overseas called at a Datacenter, unfortunately the entire datacenter system and infrastructure was affected including our own system.

This resulted in our system not operational at all and users missing out on the much loved EliteFlix (emby) system

Backups?

All backups were with the datacenter under a secure facility which luckily our team were able to get, which made life for the team easier for restoration and resulted in EliteFlix Master V2 to be born within 1 day of downtime (result in total downtime of 2 days)