4. GENERAL PREMIUM (SMARTELITE) SUPPORT
Use this thread for general Premium (SmartElite) Support & Troubleshooting
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Premium - SmartElite
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PREMIUM PAYMENT OPTION
Account Name: SmartBox or SmartBox Entertainment
Account Number: 02-0400-0194086-01
Use your Name and SmartElite (Premium) or EliteFlix as reference depending on package
Setting up automatic payment is the best way to ensure your accounts are up to date.
PLEASE NOTE:
If you are both Premium & EliteFlix customer, your monthly bill is $50.00 per month
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3. REQUEST FOR TRIALS
Premium - SmartElite Trials are available during the weekdays for FREE
Note.
1. Trial is only for the Entertainment Channel Package Only
2. Trial is NOT for FULL Premium Channels
Steps To Request Trial:
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2. REQUEST FOR NEW PREMIUM USER SETUP
Use this thread to request for setup after PAYMENT confirmation
Steps to Setup Premium:
Step 1. Open Media Centre
Step 2. Click on 'Update Build'
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1. CHANNEL REPORTING
Use this thread to report any channels that are currently down.
Note.
1. Rule of thumb - if all channels are down, please REBOOT your Internet Router & SmartBox
2. Only report channels if you have isolated it to be the individual channel
HOW TO REPORT CHANNEL:
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Hi guys, I’m having no luck watching eliteflix. Almost everything I watch buffers like crazy. Don’t seem to have an issue on premium so guessing my fibre speed is up to scratch. Have done a reset of router and also updated emby via play store. Speed test also seems sufficient. Any ideas what maybe the issue? I’m out of ideas. Thanks.